Client Engagement Lead - EMEA & APAC

The Counterparty Manager Engagement Lead will lead a team of Engagement Specialists to provide proactive support to our top-tier customers and identify opportunities to expand utilization of the Counterparty Manager product suite through an intimate understanding of a clients day-to-day processes.

The Team:
The Counterparty Manager Engagement team is primarily focused on leading engagement across the Counterparty Manager product suite which includes the market leading solution set comprised of: ISDA Amend, Outreach360, Onboarding Accelerator, Request for Amendment, and Certificate Compliance.

Responsibilities and Impact:
Evaluate staff performance and provide feedback via informal discussions as well as quarterly and annual review process

Works with direct manager and leadership team to maintain proactive management of client escalations, issues and other items that require special handling

Increase adoption of Counterparty Manager suite of products amongst client base through intimate understanding of day-to-day processes by conducting regular meetings

Coordinate with internal business functions to share client sentiment and identify upsell opportunities

Work closely with peers and commercial partners to ensure consistent processes and procedures are being followed

Ability to use various applications and tools to support the client services process, including reporting, analyzing and tracking metrics, At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

Ability to use various applications and tools to support the client services process, including reporting, analyzing and tracking metrics.

Experience in client onboarding and client lifecycle management.

Have the credibility and capability to work across all levels within an organization to drive adoption.

Bachelor's Degree or higher

Additional Preferred Qualifications:
Strong interpersonal skills

Excellent client service ethos and be able to communicate effectively with priority clients.

Comfortable working in team environments and interacting with all levels of business.

Detail-oriented and a thorough problem-solver.

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.