Customer Care Administrator

This role reports of the Division's Customer Care Manager.

Principal accountabilities of the role include:

Maintain and update the relevant Customer Care log/monitor
Provide administration support for the Department, such as, handling and responding to all customer correspondence, collate site/sales paperwork, filing etc.
Assist in the liaising between sub-contractors and the Division to ensure maintenance requests are carried out, check invoices and forward for payment. Arrange contra-charges where necessary
Liaise with Buying department regarding order materials as and when required
Follow up and audit trail for completion paperwork
Send welcome pack / letter following legal completion
Liaise with Site Managers to ensure that remedial works are completed within timescales
Update weekly reports and distribute to relevant personnel
Keep accurate records ensuring files are kept up-to-date

Experience of working as an Administrator in a fast paced environment
Experience of working within the construction or house building sector is desirable
Qualifications and Training

GCSE Maths and English - Grade 4+ (or equivalent)
Skills and Aptitude

Effective listening skills
Ability to liaise with internal and external personnel
Good administration skills
Able to work to deadlines in a fast paced environment
Ability to work on own initiative
Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
Committed to diversity and inclusion
The Role and Working Conditions

Willing to be flexible in respect to day to day duties and hours worked
Ability to travel to all development sites, including the divisional office
In return we can offer you

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you., There is an exciting opportunity to join Bellway, one of the UK's largest house builders. Our Thames Valley Division, located in Reading, is looking to recruit a Customer Care Administrator to join the Division's Customer Care team.

Competitive salary
Competitive annual bonus
Contributory pension scheme
25 days holiday, plus bank holidays
Purchase holiday scheme
Access to discounts and benefits portal
ShareSave Scheme
Cycle to Work Scheme
Life assurance