Customer Delivery Manager

We have an excellent opportunity for an experienced Customer Delivery Manager to join our team and help drive the business forward.

Customer Delivery Manager responsibilities

This role will report directly to the Head Of Customer Service.

• Oversee the strategic management of operational teams, including scheduling, service, remedials, customer support and nationwide engineers across all product types;


• Ensure teams are meeting their KPI's, particularly around service levels for contact and customer satisfaction;


• Ensure effective planning and scheduling of installations are performed, particularly the proactive confirmation of appointments and booking of new installations;


• Continuously improve the management of the service and breakdown teams, ensuring capacity meets the needs of sales;


• Undertake demand and capacity analysis to match engineer availability with sales across all postcodes;


• Identify and lead on process improvement and implementation.
  
  At least 5 years within a similar managerial role;


• Proven track record of successfully leading and inspiring teams to perform;


• Experience in strategic planning and project management;


• Strong analytical skills to interpret, summarise and present data;


• Excellent time management and organisation skills;


• Possession of a strong technical skill set., Operations management: 5 years (required)


• Strategic planning and project management: 5 years (required)
  
  Glow Green is a fast growing green energy company supplying and installing PV solar panels, battery storage, boilers, air-conditioning, electric vehicle chargers and heat pumps, and have reached over 9.000 Trustpilot reviews and achieved an excellent rating.


Being partnered with Utility Warehouse (Telecom Plus PLC), we serve their one million plus customers with their chosen energy saving products, and have recently secured a new partnership with Uswitch and MoneySuperMarket, along with further launches with other leading comparison brands happening soon.

We have been successfully trading for over 13 years, employing over 120 office staff and 1700 subcontractor engineers nationwide. We have built a bespoke CRM and various web applications to fuel our growth. Our digital infrastructure will enable us to become one of the UK's largest energy installers in the coming years.


• Competitive annual salary depending on experience;


• Monday to Friday, no evenings or weekends;


• A generous 33 days holiday, including Bank Holidays;


• Annual pay reviews;


• Ongoing opportunities for growth and development with our continual expansion;


• A comprehensive company pension policy;


• Robust company sick pay benefit;


• Employee of the month recognises and rewards best performers;


• A fantastic unlimited Refer a Friend scheme;


• An array of free staff perks, including eye care vouchers, daily fresh fruit, confectionery and drinks., Company events


• Company pension


• Referral programme


• Sick pay


• Transport links


Schedule:

• Monday to Friday