Customer Representative

Join us at Pentland Brands as a Customer Operations Executive based in our Nottingham office. In this role, you will become the face of the business and collaborate closely with customers, taking control of the end-to-end process from order placement to delivery.,

• Responsible for order placement, orderbook management, stock allocation, logistics and distribution, VAS (value added service) requirements, reporting and customer communications.


• Process cancellations, credits, debits, returns of non-faulty goods, VAS and Distribution Centre (DC) requirements.


• Identify potential problems and solutions required to manage Customer OTIF (on time in full deliveries).


• Customer & Commercial engagement, working closely with our key Partners in your portfolio.


• Ability to interrogate and source information from SAP.
  
  Previous experience in a Customer Operations Executive or Customer Representative role


• Computer literacy, including proficiency in Microsoft Office, including Excel.


• Ability to multitask and prioritise workflow.


• SAP experience desirable.


• Knowledge of SAP would be desirable however full training will be given.


• Great eye for detail and able to organize yourself effectively.


• Excellent Customer Service and communication skills with the ability to build relationships with stakeholders
  
  We are Pentland Brands, a global business touching the lives of millions through some of the world's most-loved active and footwear brands. We own Speedo, Berghaus, Canterbury of New Zealand, Endura, Mitre, Ellesse, SeaVees, KangaROOS and Red or Dead.


We have a rich and remarkable history, of family, of ambition and of innovation, of leading from the front with a legacy of outstanding brands and equally outstanding people. Of pioneering brands that make life better. Brands that create an emotional connection with our consumers and help keep people on the move. Brands that do good, that form part of a positive business that takes action for people and planet.

We celebrate differences and give everyone the freedom to innovate and develop because we know this is an exceptional place to build brands and build your career. We want you to come to work every day excited about what we can achieve when we have a clear and single-minded focus on being consumer-centric and relentlessly focused on improving our performance.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

To find out more go to www.pentlandbrands.com or follow @pentlandbrands on Twitter, LinkedIn, Instagram, or Facebook.


• Competitive remuneration package


• Hybrid / smart working from Nottingham


• Brand and retail perks


• Financial, travel and time out perks


• Wellbeing commitment