Customer Service Partner (Technical Support)

We are currently recruiting for a Customer Service Partner (Technical Support) to provide front line service for customers contacting Valleys to Coast.

The overall purpose of the job is to resolve questions, queries or issues. This can be face to face, by telephone, email, web chat or via social media platforms. The queries will be wide and varied in relation to repairs and maintenance. You will provide answers and resolve challenges first time delivering great customer service to our current and future customers.

We are looking for someone with experience of working in a fast paced and customer focused environment as a Customer Support Specialist or similar Customer Service role. You will need a good understanding of housing repairs and maintenance and be a good problem solver.

As part of the role you will communicate in a timely and accurate manner with contractors involved in the provision of Valleys to Coast Groups' out of hours emergency telephone cover, ensuring adequate cover is also in place for periods of service closure.