FAMILY HELP ADVISOR X3

We are seeking to appoint a Grade 6 Family Help Adviser to provide information, advice and assistance for l children, young people and their families either in their home or in community venues. Without the support that a Family Help Advisor can provide, families may require support that is more intensive or escalate to statutory safeguarding services.

We will offer you:

• A friendly and supportive working environment.


• Regular support and supervision to support you in your work.


• A wide and extensive training programme with opportunities to train in specific areas.


• Systems and technology which enable and promote hybrid working.


• An opportunity to deliver a face-to-face service to infants, children, young people and their parents/carers that makes a difference to them and their wellbeing.


This is a great opportunity to become part of the Cardiff Family Advice and Support Service, using your skills to support positive outcomes for children, young people and their families.
What We Are Looking For From You,
• Early attachment


• Adverse Childhood Experiences


• The Councils' safeguarding policies, and the ability to understand whether an individual is at risk, and therefore able to consult and liaise with Social Workers/other professionals or partner agencies, as required.


• School attendance and Well-being policies


• Housing, welfare and entitlements for families


• Parenting interventions


• Using specific techniques such as Signs of Safety, Motivational Interviewing and person-centred practice, The candidate successful for the part time post post will work 22.5 hours per week. The salary shown however relates to 37 hours per week and will therefore be pro-rata'd accordingly.


Internal candidates who wish to apply for the temporary position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

These posts are subject to Enhanced Disclosure and Barring Service checks.


• Enthusiasm and motivation.


• Resilience and the ability to respond positively under pressure.


• A passion for making a difference to the lives of families across the city.


• An ability to problem solve and to navigate complex support systems.


• Excellent communication, active listening, negotiation and mediation skills, as well as the ability to develop rapport and maintain good professional relationships with service users.


• Experience of identifying and assessing needs, delivering short-term interventions and ensuring that the individuals they are working with feel empowered to find solutions.


• The ability to prioritise and adapt to the needs of the service.


• An in-depth and current knowledge of services that support families.


• A sound working knowledge of Microsoft software., We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.