Future Talent Apprentice - Customer Service (S2431,36) Rochdale Metropolitan Borough Council

To be responsible for providing efficient and effective administrative and/or customer service support to respond to service specific needs including:

• Inputting data onto computer systems


• General office administration duties


• Servicing meetings and greeting visitors


• Dealing with customer requirements in a courteous and professional manner, taking advice from the Line Manager when appropriate


• Attending appropriate training to achieve the agreed Apprenticeship qualifications and to support the role


• Support colleagues from other departments in periods of high demand


• Any other duties as deemed appropriate by your line manager


• Communicate with internal/external partners, Location: Number One Riverside + potential other council sites Salary: £12,347 for 12 months, NMW for age for final 3 months Hours: 37 hours per week. 15 month contract The Authority operates a Smoke-Free Policy for all its employees and applies to any building and associated grounds within near the building, which is wholly owned, leased, or operated and occupied by Rochdale Borough Council. Interview Date: W/C 1st July 2024. Induction date - Monday 9th September 2024. Should you apply for 2 vacancies (maximum) we strongly encourage you to attend both interviews and declare this clearly. It will not count against you and all teams/panels will be aware. This expression of interest is the first stage of your application. Should you wish to apply for this vacancy you will be invited to fill in the Rochdale Borough Council Application form at Rochdale Training. Please keep an eye on your emails as our recruitment team will be in touch to invite you to one of our

sessions.

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Creative, GCSE or equivalent Maths & English (Grade 3 and above) Desired

Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience