General Surgery Patient Pathway Assistant

To support the waiting list co-ordinators in working as part of a clinical team ensuring that patients are admitted efficiently for investigative treatments, diagnostic procedures and inpatient and day-case operations within national guidelines and in accordance with the trusts Patients Access Policy. This includes; NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules. To add, remove and modify patients to and from the waiting list as requested by the waiting list co-ordinators or in accordance with the Trusts Patient Access Policy. To book theatre lists, as dictated by the waiting list co-ordinators. As appropriate, schedule new or follow-up outpatient appointments, book pre-admission appointments, organise investigative treatments, diagnostic appointments and TCI/operation dates ensuring that patients are informed, with reasonable notice, and that all relevant paperwork is completed for given appointment. This includes ensuring that all
elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s) Provide administrative support to secretaries/waiting list coordinators/ consultants/clinical teams. To be responsible for the accurate completion of clinic letters once dictation has been received. To ensure all letters are copied to correct templates with correct patient details when received back from external typing company and send to the correct patient. To ensure all notes are traced in and out. Photo coping, filing, faxing and other administrative duties to ensure the efficient running of the office. To provide advice to patients in matters relating to admission (pre and post-operative guidance etc) and with regard to their position on the waiting list. To deal with enquiries from all service users in a helpful, courteous and diplomatic manner. To receive and process incoming mail (including electronic) as necessary, sorting and prioritising items, ensuring all clinical reports and
referrals are brought to the attention of the waiting list co-ordinators/secretaries. To ensure that patient confidentiality is maintained at all times. To liaise with partner organisations to assist facilitate the treatment of patients. This includes liaison with primary, secondary and tertiary care providers. To liaise with Cancer Services MDT Coordinator(s) to ensure that all patients with suspected/confirmed malignancy are treated in accordance with the updated cancer strategy. To ensure information regarding patients special needs and/or comorbidities are documented and communicated to relative wards/departments.