Head of Parking Operations

Under the general direction of the Director of Commercial Operations, you will lead and manage the parking operations and enforcement service to provide a high standard of service and outcomes to meet BCP Council's strategic objectives for local people, visitors and value for money. You will act as an advocate for the parking operations and enforcement service within Bournemouth, Christchurch & Poole; and support the ability for BCP Council to influence national policy when developing strategies and delivering outcomes. The successful candidate will be responsible for the design and delivery of the parking operations and enforcement service across Bournemouth, Christchurch & Poole, working closely with services across Commercial Operations and the wider council, and be a key member of the Commercial Operations Management Team.

Main Responsibilities

Lead the development, alignment and execution of key programmes for the service unit in accordance with statutory, national and local requirements.

Utilising advanced professional qualifications of equivalent experience, design, lead and implement the service delivery for the parking operations and enforcement service for BCP Council, working with colleagues across Council services to effect positive outcomes, ensuring the Council leads the way in best practice for the parking operation and enforcement service.

Initiate, lead and oversee a large number of projects to ensure each project has clear purpose, scope, outcomes and communication, and is managed and delivered to time and budget.

Manage and review the operational budgets within delegated authority and the councils' financial regulations ensure that projects and programmes are delivered on time and at full cost recovery.

Represent the service and the council in multi-agency forums, working parties, local, regional and national bodies to contribute to the exchange of information and the promotion of best practice.

Interpret national policies for local meaning and application, develop and implement local policies, processes and procedures to ensure that the council meets its obligations in line with statutory guidance and legal framework.

Champion partnership working with a broad range of external organisations to enable the development and delivery of effective outcomes through collaborative, joined-up working.

• Degree in a relevant subject or be able to demonstrate equivalent advanced specialised knowledge, skills and experience in the management of a complex parking service within a large organisation.


• Demonstrable professional competence in relation to managing a parking operations and enforcement service with appropriate knowledge of the industry and associated best practice.


• Demonstrable experience in procuring and managing major contracts.


• Management qualification or equivalent experience.


• Substantial specialised experience in both strategic and operational management of a parking service within a large and complex organisation


• Experience of leading high-profile innovative programmes & projects which have a wide-ranging impact and reputational risk for the council.


• Proven leadership skills including the management and development of large teams.


• Understanding of the local and national context for parking operations and enforcement.


• Significant proven budget management experience.


• Experience of media management.


• Experience of partnership and relationship management, including at a local and national level


Personal Qualities and Attributes:

• An energetic and driven leader who works at pace and delivers results.


• An agile leader who builds a positive culture of learning and reflection while delivering quality services.


• A leader who has experience of achieving fast paced results in a complex and multi-site organisation


• A collaborative leader who listens and reflects on views form others


• A growth mindset and proven quality of learning from mistakes.


• Drives inclusion and diversity., Act as the media spokesperson for the parking operations and enforcement service as and when required.


• Must be able to travel, using public or other forms of transport where they are viable, or by holding a valid UK driving licence with access to own or pool car.
  
  BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
  
  We offer an excellent benefits package to colleagues. Find out more on our website.


As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024.