Helpdesk Engineer Apprentice AIS Tech

We are looking for an apprentice to join us as a Level 3 Helpdesk Engineer in a role providing great opportunity to begin a career in the IT sector. Duties will include the preparing new devices (e.g. laptops) for clients, and providing the initial point of contact for client calls to our IT helpdesk.,

• Providing the initial point of contact for client calls to our IT helpdesk


• Triage of client incidents to decide appropriate escalation methods


• Basic windows or mac troubleshooting


• Providing changes to Microsoft 365 such as client name / job title changes


• Occasional site visits including PC / monitor moves in client offices (expenses paid).
  
  Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Non judgemental, Apple MacOS experience, Knowledge of Microsoft 365, GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential

GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft's Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA's Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

• Learn on-premise and cloud-enabled technologies and services


• Learn technical content that aligns to and is relevant to employers and the market


• Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification


• Get an introduction to Windows, Linux and PowerShell


Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell., AIS Technology provides IT Managed services to customers between 5 - 100 employees in the UK, specialising in clients utilising the Microsoft 365 suite for email and collaboration.

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience