IT Infrastructure Analyst

Support Information Technology (IT) infrastructure within Network Rail. Assist projects with their choice and deployment of new infrastructure, considering cost, capacity, security, and Network Rail IT strategy. Analyse and report on IT infrastructure on-premises and in the cloud.

What will you be doing?

• Analyse project requirements for IT infrastructure and propose suitable solutions so that projects can be delivered in a secure, timely and cost-effective way.


• Monitor the performance, security and supportability of hardware and infrastructure systems and execute upgrades so that Datacentre and Lan room infrastructure is kept in a working and supported state.


• Analyse the suitability of infrastructure to be virtualised or migrated to the cloud so that applications are hosted on the most appropriate platform for supportability, security, performance, and cost.


• Define, author, and maintain operational patterns, standards, and best practices for the supported technology domain so that IT projects and support teams can understand how best to deliver in a manner which is safe and sustainable for the long term.


• Identify, communicate, and address current/future risks, opportunities and challenges for Network Rail arising from developments or changes within the technology domain so that applications continue to be available for users underpinning operation of the railway.


• Maintain IT backup and recovery systems so that applications can be recovered in the event of failure.


• Develop and maintain relationships with stakeholders such as project and operational teams so that queries can be discussed and resolved promptly to influence technology decisions that follow strategy and policy.


• Oversee the auditing of the hardware from renewals warranty to supporting suppliers so that Network Rail can keep consistent records of IT inventory.


• Analyse and review performance of file storage. Propose and implement changes to the compute capacity on file servers so that users can continue to access their files to Service Level Agreements.


• Develop processes, procedures & system configuration documentation for the support and maintenance of Network Rail core infrastructure services in order to allow systems to be supported in a known and consistent manner.
  
  Essential


• Significant experience within in a support and/or project delivery role.


• Experience of working within an ITIL based support environment.


• Excellent analytical, organisational and teamwork skills, with a proven record of ownership of delivery of solutions in a complex technical environment.


• Experience of driving continuous improvements in a multi-skilled team in a customer focussed environment.


• Broad technical knowledge IT (for example networking, storage, virtualisation, public cloud, operating systems, backup and recovery) and significant experience in two or more of these technologies


• Proven capability to manage stakeholder relationships and communicate complex technical issues in a customer-focused way.


• Excellent written and verbal communication skills.


• Good analytical skills


Desirable

• Knowledge of the railway industry and its regulatory framework


• Recognised industry contributor to the development of the supported technology domain best practice.


• Knowledge of Physical hardware - Dell


• Knowledge of virtualisation platforms - VMware/Hyper-V/Azure


• Knowledge of Windows and Linux Operating systems (Microsoft/RedHat)


• Knowledge of core infrastructure services (Active Directory, DNS, DHCP, DFS)


We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.

Network Rail

Manchester, England

Job Introduction

The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers.

Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.

As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partner with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway - we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool - it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.

Get ready to embark on a journey where your skills will not just be utilised; they'll be honed and expanded. You're not just joining a team; you're becoming part of a collective force helping to build and operate a railway fit for the next 200 years!, At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. We have Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on Diversity & Inclusion at Network Rail, please follow this link

We're an organisation where people matter. We matter to millions.

We offer excellent benefits, including:

Generous annual leave (28 days plus statutory days), with the option to buy/sell days.

Defined benefit pension scheme.

75% subsidy on rail and underground season tickets.

Up to 75% off leisure travel for you and your family (subject to terms and conditions)

️ Interest-free travel loan for train and car park season tickets.

Discounts at stations with your Network Rail pass.

Flexible/hybrid working arrangements.

️ Volunteer leave to make a positive impact.

Healthcare Scheme, GymPass discounts, Cycle to work plus more.

We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments

Plus, more….

We are proud to be recognised as a Times Top 50 Employer for Gender Equality for the third year in a row.

Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority.