Night Receptionist

We have an exciting opportunity for a Night Receptionist to join our team. In this role you'll be the first point of contact for our guests, so making a great first impression matters. You'll play a key part in delivering an exceptional customer experience. You'll be responsible for carrying out the day -to -day reception duties such as administrative tasks and the accurate competition of the daily night audit in a timely fashion. You'll support the Front Office Department to run smoothly, dealing with guest queries and requests professionally and efficiently.

We're looking for an enthusiastic Night Receptionist with a passion for customer service who will enjoy working as part of a supportive, hard -working team who all share the same passion. You'll need to be a natural problem -solver and help create memories that our guests will remember. Being the first point of contact for our guests, you'll need to be a strong communicator and have the ability to hold genuine, authentic conversations. Having a knowledge of the local neighbourhood is very important, you'll need to share this knowledge with every guest to give thoughtful recommendations to enhance their stay.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

In the heart of Coventry's city centre, you'll find its latest gem, Hotel Indigo Coventry. As you would expect from a new boutique hotel, our 101 bedrooms are contemporary with a traditional twist and reflect the rich historic neighbourhood that Coventry has to offer.

When you step into our carefully designed rooms, you'll immediately feel a sense of tranquillity and it's the perfect place to unwind after a day of exploring the vibrant neighbourhood. Inspired by Coventry, patterns and tones are celebrated throughout. We have three unique room styles starting with The Spinning Wheel which has taken inspiration from the textile and bicycle industry, Motor City where historical and contemporary links can be explored as well as Reimagining & Regeneration where old and new sit side by side as best seen in the iconic cathedral.

Hotel Indigo Coventry is more than just a Hotel though; it's also the home of Cogs Restaurant which celebrates only the very best artisan craft of the local area, giving guests a unique experience and an authentic taste of the neighbourhood. Enjoy flavour-driven menus and witness the passion as our brigade prepare your meals right before your eyes in our open-concept kitchen.

This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.

• Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.


• 50% off your bill when you dine in one of our Restaurants or Bars.


• Fully funded Apprenticeship programme to develop your career without a reduction in your pay.


• Cycle to work scheme - save up to 40% on a wide range of bikes.


• Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.


• Referral schemes for referring your friends or family to join our team.


• Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.


• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.


• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.


• Employee Assistance Programme - free, confidential advice available 24/7 to you.


• An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.