Online Operations Development Manager

The Online Operation Development Team is responsible for identifying significant opportunities to improve the Dot Com Customer experience, and also maximise our profitability. The role is primarily focused on delivering improvements to increase availability and improving substitution recommendations.

You will be responsible for

Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:

• Developing and implementing our project plans while mitigating any risks.


• Conducting in-depth statistical analysis to identify the benefits of projects.


• Engaging key partners to understand opportunities and effectively handle trade-offs.


• Seeking out new opportunities, demonstrated by insight and data analysis to identify projects which materially improve availability, profit or customer experience.


• Foster positive relationships across Technology, CEC, Business Support, Commercial & Fulfilment, and the wider Online team to ensure we can move and implement at pace, when opportunities are identified.


• Ability to navigate ambiguity and work with the relevant teams to build clarity.


• Awareness of what is happening in and around the Online grocery market, with a view to what the risks and opportunities that may arise from them
  
  Analytical Skills


• Communication & presentation skills


• Strong engagement & influencing skills


• Ability to problem solve and create a business case


• Innovation skills and the ability to spot an opportunity


• Strong collaboration experiences


• Experience in solving sophisticated problems with pragmatic solutions


• Experience delivering cross functional projects


• Agile experience


Experience relevant for this job:

Relevant experience that would be helpful but not required:

• Project management


• Analytical or problem solving experience


• e-commerce background & passion for retail


• Customer facing store experience


• Commercial approach and the ability to spot an opportunity


• Understanding of market dynamics & trends


• Financial and business planning


• Stakeholder management


• Good understanding of financial performance


#LI-DS2
#LI-Hybrid, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It's part of what makes Tesco such a great place to work, and we're proud to have been accredited as one of Britain's Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

We're all about the little helps. That's why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

• Annual bonus scheme of up to 20% of base salary


• Holiday starting at 25 days plus a personal day (plus Bank holidays)


• Buy holiday salary sacrifice scheme (for salaried roles)


• Private medical insurance


• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution


• Life Assurance - 5 x contractual pay


• 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave


• The right to request flexible working from your first day with us


• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing


• A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online


• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home


• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here


• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want