Pensions Administrator

Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. They play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.

We currently have an exciting opportunity to join this department as a Pensions Administrator, within our Client Services team in our Edinburgh or London Office.

What will your role look like?
You will deliver high quality administration services and assist members with various processes and queries, whilst also aiding and developing less experienced members of the team.

Though this is a varied role, your key tasks will include:

• Accurately maintaining and updating member records.


• Processes member events including Retirements, Deaths, Early leavers, Transfers In, Transfers Out and Illustrative quotations.


• Act as a point of reference on technical issues and non-standard cases.


• Escalating complex technical queries and issues to the Team Leader and technical support team members.


• Providing a consistent and efficient service to all internal and external client/members and in line with predetermined services levels.


• Assisting the Principal Administrator and Team Leader to improve operational efficiencies.


• Assist with annual and periodic scheme events.
  
  Proven experience of day-to-day pension administration and working on DB, DC and CARE pension arrangements.


• Up to date knowledge of relevant pension legislation, technical developments affecting pension administration and industry best practice.


• Ability to juggle multiple tasks and plan and organise workload effectively.


• Effective communicator being clear and concise to clients, members.


• A team player, working with own team, clients and internal stakeholders.


• Experience of Pensions Administration systems e.g. UPM or similar and using the Microsoft Office application.


• Experience in client care or customer services, including the ability to liaise with clients effectively and confidently over the telephone.


Ideally, we would be looking for candidates to hold a professional qualification such as Associate Membership to the Pension Management Institute (or be working towards this). However, we would also be open to applications from candidates who could bring a knowledge of the UK pensions market from relevant industry experience.

In addition to a competitive salary and access to our profit share scheme, we offer:

• A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.


• A collaborative and encouraging work environment where your thinking and ideas are encouraged.


• On site mental health and wellbeing assistance.


• A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.


• Regular social activities, in addition to three days paid volunteering leave each year and a day's leave to celebrate your birthday.


• Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments.


We work alongside employers, trustees and financial services institutions, offering independent pensions, investments, benefits and risk consulting services, as well as data and technology solutions.

That's the who and the what. More important is the 'why'. The work we do may not always seem the sexiest. But it's difficult, it's complex, and it's important. We help our clients, their employees, members and customers make decisions that have real and direct consequences on their financial futures.

For 100 years we've taken this responsibility seriously. Together, as a team and with our clients and partners, we're here to build better futures.