PTP Transactional Processing SME

Are you an expert in transactional processing with a passion for ensuring seamless operations and excellent service delivery?, In this role, you will act as the Subject Matter Expert for processing and travel & expenses, providing critical support and guidance to ensure the effective facilitation and interface between the UK business units and the Nearshore activities.

Your expertise will be vital in ensuring that our Financial Services Centre (FSC) operates harmoniously with the business, maintaining high standards of accuracy and efficiency.

As the escalation point for Nearshore and the ISS business, you will be responsible for investigating and resolving issues, conducting root cause analysis, and implementing best practices to prevent future occurrences.

Your ability to troubleshoot problems and provide strategic solutions will be essential in supporting our goal of delivering exceptional service performance.

Collaboration is key in this role, and you will work closely with various stakeholders to ensure smooth PTP processes. Your proactive approach and strong communication skills will help build robust relationships with both internal and external partners, driving continuous improvement and operational excellence.

If you are ready to leverage your expertise in transactional processing and contribute to a high-performing team, we invite you to join us as a Transactional Processing SME. Help us deliver outstanding service and support the success of our PTP operations.,

• Perform weekly Concur Admin reconciliation


• Perform daily duplicate invoice audit and work with Nearshore for any corrections required


• Act as the Invoice Processing and Travel & Expense escalation point for Nearshore and the ISS Business via ISS Query Portals


• Act as an escalation point for suppliers with E-invoicing issues via ISS Query Portals


• Backup for Nearshore exceptional urgent Invoice Processing and Travel & expense requirements


• Timely response to all escalated items with root cause and recommendations to drive best practice


• Drive re-education of Suppliers and Business Users to drive adherence to policy and right first-time processing


• Work with the Transactional Processing Business Partner to deliver continuous improvement and support initiatives to maintain the integrity of the systems
  
  We are currently seeking a dedicated Transactional Processing SME to join our Global Shared Services (GSS) team and play a crucial role in our Procurement to Pay (PTP) operations., Accounts Payable / Procure to Pay experience is essential (ie 3-way match)


• Proven experience of Invoice Processing/Travel and Expenses


• Prior experience of working within an Onshore/Nearshore Finance Shared Service Centre and similar role within a multi-site


• Experience of working within COUPA/Maximo/Saffron/Concur would be advantageous but not essential


• Forward thinking, with tenacity and good analytical and communication skills


• Works independently and as part of a team, to tight deadlines


• Experience of E-invoicing solutions advantageous
  
  ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.