Quality and Compliance Practitioner

INTERIM QUALITY AND COMPLIANCE PRACTITIONER - 6 MONTH FIXED TERM CONTRACT

Are you passionate about driving positive change in the social care sector? Do you thrive in dynamic environments where you can make a real difference? If so, we want you to join our team as a Quality and Compliance Practitioner!

What you'll do:

As a Quality and Compliance Practitioner in our Social Care team, you will play a crucial role in ensuring the delivery of high-quality care and support services to the people we support.

Working closely with frontline staff, managers, and other stakeholders, you will be responsible for monitoring, evaluating, and improving the quality of our services in line with regulatory requirements and best practices.

You will be responsible for our South region including locations such as Wandsworth, Richmond, Hemel Hempstead and Stanmore.

You will mainly be home-based however, there will be some travel and the occasional necessity of overnight hotel stays.

All hotel and meal expenses will be covered by the charity through expenses.

This is a Monday to Friday role at 37.5 hours per week., o The Quality and Compliance Practitioner will conduct regular audits and assessments of service delivery to ensure compliance with regulatory standards and organisational policies.
o The Quality and Compliance Practitioner will develop and implement quality assurance processes and procedures to drive continuous improvement in service delivery.
o Provide training and support to staff on quality-related issues, including policies, procedures, and best practices.
o The Quality and Compliance Practitioner will collaborate with internal teams to identify areas for improvement and develop action plans to address any deficiencies.
o Liaise with external agencies, including regulatory bodies and commissioners, to ensure compliance with statutory requirements and contractual obligations.
o Participate in reviews and investigations of complaints, incidents, and safeguarding concerns, contributing to the development of effective solutions and preventive measures.
o The Quality and Compliance Practitioner will produce reports and analysis on quality performance, highlighting areas of success and areas for improvement to senior management and relevant stakeholders.

o A relevant qualification in social care, health care, or a related field (e.g., NVQ Level 3 or above, Diploma in Health and Social Care, etc.).
o Proven experience in a quality assurance or improvement role within the social care sector.
o In-depth knowledge of relevant legislation, regulations, and standards governing social care services in the UK.
o Strong analytical and problem-solving skills, with the ability to interpret data and identify trends.
o Excellent communication and interpersonal skills, with the ability to build effective working relationships with colleagues at all levels.
o A commitment to promoting person-centred care and empowering people we support to achieve their goals and aspirations.
o The ability to work independently and as part of a team, managing competing priorities and deadlines effectively.

QUALITY AND COMPLIANCE PRACTITIONER

WE REALLY CARE ABOUT OUR STAFF AND OFFER A WIDE RANGE OF BENEFITS TO EACH QUALITY AND COMPLIANCE PRACTITIONER

Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism, brain injuries and other complex needs. We're different because we pride ourselves on putting the people we support at the centre of everything we do. We do this by delivering specifically tailored support for every individual we work with.

At Walsingham Support, our staff teams are the linchpin of our organisation and they are passionate about our ambition. We work in an equal and diverse society in which people with disabilities are citizens in their own right. We support them so that they can reach their own potential. By working with Walsingham Support, you'll be supporting disabled people live their lives to the full.

Our values underpin our ambition. As an organisation we are:

o PASSIONATE - People are always at the heart of everything we do.
o SUPPORTIVE - Appreciate our colleagues, recognise achievements and develop our staff.
o PROGRESSIVE - Embrace innovation and positive risk taking.
o GENUINE - Always being open, honest and treat everyone with respect.

When we hire new people, we look for team players who take pride in what they do and adopt a can-do attitude. Each and every member of the team plays a vital role in making a huge difference to individual lives by helping them to reach their full potential. In return, well help you to exceed your career ambitions, aims and aspirations., o SENSE OF PURPOSE: Many people find working for a charity to be more personally fulfilling because they contribute to a cause or mission that aligns with their values. The sense of purpose derived from making a positive impact on society can be a powerful motivator.
o SOCIAL IMPACT: Charities typically focus on addressing social issues, whether it's healthcare, education, poverty, or the environment. Working for a charity allows employees to be part of efforts to create positive social change and improve the lives of others.
o DIVERSE AND INCLUSIVE ENVIRONMENT: Charities often have a strong commitment to diversity and inclusion, reflecting the diverse communities they serve. Employees may find themselves working alongside people with varied backgrounds and perspectives.
o SKILL DEVELOPMENT: Working for a charity may provide opportunities for employees to develop a wide range of skills. With limited resources, employees often take on multiple roles and responsibilities, allowing for skill diversification and professional growth.
o COMMUNITY ENGAGEMENT: Charities are usually deeply connected to the communities they serve. Employees may have the chance to engage directly with beneficiaries, volunteers, and community partners, fostering a strong sense of community and interconnectedness.
o FLEXIBILITY AND PASSION-DRIVEN WORK: While this may not be universally true, some charities offer a more flexible work environment, recognising the passion and commitment of their employees. This can lead to increased job satisfaction and work-life balance.
o POSITIVE WORKPLACE CULTURE: Charities often foster a positive and collaborative workplace culture where employees share a common goal and work together to achieve it. This sense of camaraderie can contribute to a supportive and encouraging work environment.
o YOU ARE NOT MAKING MONEY FOR A BOARD OF DIRECTORS: At Walsingham, any surplus funds generated by the charity goes back into the care of the service users and not to pay bonuses to directors.
o JOB STABILITY: According to Tori Utley's article for Forbes magazine in 2016, charities are less likely to take risks when expanding, so are less likely to suffer financially compared to companies that focus purely on profit. Many non-profit organisations do not have private owners, and they do not issue stock or pay dividends as rewards.

o 28 days annual leave (20 days leave + 8 days bank holidays), rising up to 38 days depending on length of service.
o Pension scheme contributions.
o Life assurance equal to three times your salary.
o Bereavement helpline.
o Walsingham Rewards Scheme with extensive discounts on everyday items.
o Exceptional training and continuing professional development opportunities.
o Long service awards.
o Eyecare vouchers.
o Recommend a friend bonus of £250.
o Access to Blue Light Card savings

If you're ready to take on this exciting challenge and help shape the future of social care in the UK, we want to hear from you!