Reception Supervisor

THE BEAR HOTEL

Posted 1 week ago, 19 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: b4c5e68f5434495b9253dfa05756dcfc

Deputising for the Reception and Guest Relations Manager, you'll have responsibility for the day to day running of the team, expertly managing arrivals and departures to ensure a seamless guest journey.

Assisting guests in arranging activities throughout their stay, from a taxi to entrance tickets to Blenheim Palace, you'll make sure you and your team have a fantastic knowledge of the the area and range of activities

Recording our guest comments and concerns, including these in handover and daily communication to all departments; you'll also ensure swift and professional resolution and follow through

Ensuring our guest history report is thoroughly checked prior to arrival and any discrepancies addressed to ensure a seamless guest journey

Maintaining the accuracy of our databases and building guest profile information by gathering, verifying and recording guest details

Recording and accurately reporting all maintenance and housekeeping issues to our Maintenance team, proactively ensuring resolution and ultimately guest satisfaction

Actively following all Macdonald Hotels standards at each and every interaction with our guests, you'll lead this from the front, making sure your team are following these standards and providing them with immediate feedback, development and coaching

Encouraging cross-departmental communication and continuing to build relationships with external activity centres and partners

Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with The Bear one to remember in every way

Ideally, you have experience in a guest facing role within luxury hospitality with a strong track record of success

You have experience of Opera (Property Management System) and are competent using Microsoft Office, as well as written English

Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Macdonald Hotels brand

You have a positive "can do" attitude to solving problems in a professional and courteous manner

As well as a flexible approach to working, you're able to multi-task and work in a fast paced enviornment

A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail

You want to be part of a team that works hard, supports each other and above all has fun along the way, Reception Supervisor: 1 year (required)

Formerly a 13th-century coaching inn, The Bear sits serenely at the centre of the charismatic market town of Woodstock. Full of period features, oak beams, and rich interiors, it's a hidden gem where the combination of history, culture and exceptional facilities make it one of the finest 4-star hotels in Oxfordshire.