Service Manager

We have an exciting opportunity for an experienced Service Manager to join our busy and successful team at EAG Specialist Cars.

You will provide excellent customer service ensuring a positive experience for every customer. Your role will be;

- To ensure the efficient and profitable operation of the service department.

- To control resources at a level commensurate with profit requirements.

- To maximise departmental performance in line with market potentials through the sale of labour, parts and materials.

- To deal with customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure high standards of customer satisfaction.

- To ensure customers requirements are fully understood and communicated in an effective manner to the members of the department.

- To accurately record customer and vehicle details and service histories and to operate a customer follow up system.

- To plan the optimum utilisation of the workshop capacity.

- To ensure the highest possible standard of workmanship within the workshops and to ensure that all work is completed on time and to customer satisfaction.

- To ensure that efficient use is made of all resources including labour, materials and equipment.

- To control and supervise all department staff in the proper use of equipment and resources.

- To upsell additional products or services to enhance the customers experience.

Previous experience in a customer service role.

- Strong communication skills, both verbal and written.

- Ability to handle difficult or frustrated customers with professionalism and empathy.

- Basic mechanical knowledge to assist with troubleshooting customer issues.

- Proficient in cash handling and point of sales systems.

- Excellent problem solving skills and ability to think quickly on your feet.

- Ability to work in a fast paced environment and handle multiple tasks simultaneously.

If you are a motivated individual with previous experience in a similar role and with passion for providing excellent customer service, we would love to hear from you. In return you will benefit from being part of our successful team and be able to make a difference everyday.