Support Team Leader

You will have responsibility for the delivery, implementation, operation and daily management of a frontline support team. You will need to work closely with the other Support Managers and Team Leaders within the department to ensure the wide range of University services, systems, solutions and support that LCS is responsible for can be delivered. You will also utilise technical skills and knowledge to deal with complex enquiries, technical clinics, user support and other University wide services and you will assist in liaising with Schools regarding budget planning.
You will be responsible for the leadership and direct line management of the assigned team, including: monitoring of workloads, managing rotas, ensuring good performance management, ensuring talented staff in the team are recognised and retained and that suitable succession plans are in place, maintenance of records of staff development activities and the oversight of staff issues for those within the allocated teams including excellent people management, appointment, probation, progression, and review of performance.

You will have practical IT skills, including familiarity with common computing applications and large corporate database systems as well as proven skills and experience in co-ordinating and supervising the work of others and proven experience in the delivery of front-line IT services within a customer service organisation at an appropriate level of responsibility.
A good working knowledge of relevant recognised standards, proven skills and experience in setting up and operating a range of user computing and digital media equipment and software and experience in fault diagnosis and resolution across a range of computing and digital media provision are also essential requirements of this role.
The ability to implement Health and Safety processes and to maintain and manage compliance with these within a changing environment, including the preparation of Risk Assessments, Method Statements and record keeping is essential., You will hold a minimum of a Degree or equivalent, or proven expertise and experience. A qualification at professional level in a relevant specialist computing and/or digital media technologies related to the post requirements is also essential.

We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

FTE: 1.0 FTE (working 37 hours per week)
Duration of Contract: Permanent
Salary: UH7 £37,099 pa to £40,521 pa with potential to progress to £44,263 pa on achieving designated skills and experience
Annual Leave: 30 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year