Tenancy Sustainment Officer

Bassetlaw District Council own and manage over 6,500 homes in North Nottinghamshire. We are an ambitious and progressive Council determined to be ranked among the best social housing providers in the Country.
So, if you are looking for a new challenge and would like to be a key member of our thriving housing team, we would welcome an application from you.
You will be an experienced housing professional who is well-versed in current best practice, who can find innovative answers to a range of issues and have a strong track record of delivery.

You will be responsible for the day to day delivery of the tenancy sustainment service including the provision and co-ordination of effective support, advice and assistance to tenants who are vulnerable and/or at risk of losing their tenancy, to ensure they can maintain their tenancies. You will work closely with other teams within both the Housing service and wider Council to identify and resolve issues, and deliver a high quality customer service.

Bassetlaw is an attractive place to live and work. It includes the most northerly district of Nottinghamshire; bordering Derbyshire, South Yorkshire and Lincolnshire with two main population centres - Retford and Worksop, each surrounded by a network of picturesque villages. All of our three offices in Worksop, Retford and Carlton Forest are easily accessible from the M1 and A1.

We are also committed to recruiting and developing talented individuals to enhance our reputation as a forward thinking, can-do Council. We will value your contributions, give you access to a free healthcare cash plan and benefits, offer a very generous 26-32 days holiday package (rising incrementally each year) plus public/bank holidays, and give you the option to purchase additional annual leave tax-free. We will double your monthly pension contributions and provide the option to join our shared cost AVC scheme, offer discounted car parking of around £4 per month, and family friendly policies. All new employees will be able to choose a welcome gift from the following options; 4 months free BPL gym membership, 1 year National Trust membership and many more options. We also offer hybrid working arrangements of partial home/office working.

We value the diversity of our people and actively encourage applications from all sections of the community. We maintain fair and well thought out recruitment processes at every stage to make sure that everyone is treated equally.