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UK - Senior Marine Claims Adjuster

Crawford & Company

UK - Senior Marine Claims Adjuster

Salary Not Specified

Crawford & Company, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 19 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 2ab1062619c14906837e3fa4e54b7515

Full Job Description

  • Technical Claims Management - acting for a range of marquee clients in assessing facts and adopting optimum strategies to best assist the client.

  • Analysis of legal position on certain active claims and ability to co-ordinate defence or coverage matters with requisite experts.

  • Confidence in negotiations with other parties, including potentially opponents.

  • Advice re policy interpretation including a variety of marine "all risks" and liability clauses, terms and conditions

  • Report writing and communication with clients - keeping clients updated, dealing with brokers, insurers and corporate clients as necessary

  • Claims adjustment - collating evidence and establishing quantum, along with ability to prepare and issue cargo claim adjustments

  • Instructing and overseeing UK and overseas experts - acting as focal point for client, ensuring information received is clear and contains all pertinent information

  • Liaison with the UK Crawford team of expert surveyors

  • Manage client diary system - being mindful of strict contracted service level agreements

  • Management of client accounts - ensuring compliance with specific account programmes and instructions

  • Subrogation - have a good knowledge of subrogation principles and international conventions, and be familiar with time bar limitations to ensure client's interests are safeguarded.

  • Maintenance of Client Systems - adding data/documentation to ensure MI is kept up to date, including financials and client-specific data requirements

  • Business Development - building and maintaining good working relationships with clients, brokers and other relevant stakeholders. Optimizing all potential business opportunities - encouraging other team members to raise their profile and market the business in addition.

  • Brand Protection - safeguarding and promoting the Crawford brand and in particular the Marine team at all times.


    • Behaviours:
  • Ensures all activities and decisions improve the service provided for clients

  • Builds trust and respect by keeping to the commitments made

  • Can convey a message across in one-to-one situations in a way which is understood.

  • Shares information, knowledge and experience freely and enthusiastically with others, including training sessions where appropriate

  • Seeks feedback and invests time in their own self-development both technically and behaviourally

  • Demonstrates RESPECT through effective communication with a wide range of people both verbally and in writing

  • Confidence to challenge, and embracing EMPOWERMENT to make decisions at all levels

  • Commitment to work in collaboration with colleagues from different professional disciplines as ONE CRAWFORD

    An experienced marine claims adjuster with requisite skills in all types of marine and transit claims including cargo, hull, ports & terminals, fine art & specie, and cash in transit. Requires a strong technical knowledge of marine market wordings, clauses and conditions, carriage contracts, international marine conventions, legal principles, and a good understanding of market practices.

    • Functional Knowledge:
  • Customer-centric approach in all matters.

  • Quality focused role - providing quality service to both internal and external customers.

  • Team focused - working with colleagues throughout the business.

  • Reactive - responding to daily workloads as dictated by customer requirements.

  • Proactive - making sure KPI's and SLA's are met.

  • Handle and co-ordinate complaints and compliments.

  • Achievement of role-specific targets and objectives

  • Competent use of technology.


    • General Background, Experience & Professional Qualifications:
  • Marine claims specialist, preferably ACII and /or ACILA qualification.

  • Strong communication skills both written and verbal including an ability to promote insurance solution products to potential clients.

  • IT proficient.

  • Excellent customer service, organisational & communication skills.

  • Experience of interaction with brokers, underwriters, experts and other stakeholders.

  • Experience of interaction with global loss adjusters, surveyors, lawyers and other experts., Ability to prioritise and manage a challenging and sometimes complex workload

  • Demonstrate active listening skills with a desire for self-development through TRAINING and / or professional qualifications

  • Ability to thrive and show ENTREPENEURIAL SPIRIT

  • Good numeracy, literacy and attention to detail

  • Sound budgetary financial awareness

  • Is committed to supporting the business work to achieve long term SUSTAINABILITY

  • Ability to promote RECOGNITION both individually and as part of a team

  • Ability to use Microsoft Office programmes (Word, Excel, PowerPoint, etc.)


    • Requirements:
  • Handle Marine claims to a high professional standard

  • Act as a Technical reference point for both the team and clients

  • Develop opportunities for business growth


    • Skills:
  • Strong understanding of Marine and Transport Insurance

  • Experience and strong knowledge of cargo and freight liability, marine liability, Fine Art & Specie, Cash in Transit, and Ports & Terminal liability claims

  • Strong understanding of commercial carriage contracts including international transport conventions

  • Good working knowledge of Marine legal principles and the London Market

  • High level of experience in the use of London Market systems, including ECF

  • Excellent level of written English

  • Ability to communicate, empathise and maintain relationships with clients

  • Ability to work on own initiative

  • Ability to demonstrate attention to detail.

  • Ability to work as an individual and as part of a team and be a team player