UX Researcher

Our Product, Design and Technology department is looking for a User Researcher to join our growing User Research team.

As part of the User Research team, you will operate across our product suite, working with Product Managers, Product Designers, Engineers and members of the User Research team. This is the ideal opportunity for someone seeking to hone their craft and strengthen their voice as a research practitioner., As the User Researcher, you will be responsible for:

• End-to-end experience research: Planning and conducting key evaluative research studies, including the evaluation of the health of the live platform experience, identifying existing challenges and areas of opportunity across the end-to-end experience.


• Generative research planning: Supporting the definition and implementation of generative research, ensuring existing knowledge and known patterns are leveraged from prior research or other sources of data.


• Insight and knowledge development: Supporting the development of new insights as working knowledge as appropriate by analysing behavioural, attitudinal and market data/insights. Comfortably applying a critical lens to build on patterns throughout new or existing findings/insights across generative and evaluative research studies.


• Insight and knowledge management: Managing the collective ownership of the research repository, supporting the development of the tagging taxonomy based on useful themes and patterns.


• Workshop design and facilitation: Supporting the design and facilitation of research workshops, engaging cross-functional teams and stakeholders by context-setting and using relevant business and user insights/goals.


• Cross-functional UXR support: Providing user research expertise and support to Product Management and Product Designers, ensuring teams are equipped with the right tools and approaches to carry on product research confidently.
  
  Experience in autonomously designing and delivering generative and evaluative research from start to finish to projects of medium-level complexity, applying several mixed methods research approaches.


• Experience in using online research tools to aid in moderated and unmoderated research methodologies, such as unmoderated remote testing, online surveys, on-site behavioural data analytics tools, etc


• Excellent ability to analyse data/insights and synthesise patterns, identifying gaps in knowledge or nuances in findings.


• Experience in crafting compelling narratives, leveraging useful frameworks or suitable formats for effective communication of findings and insights, aiming to bring clarity and actionability to research outcomes.


• Demonstrable experience working with relevant team members and stakeholders to ensure alignment on project scope and timelines.


• An interest in understanding connections and implications across new evidence and existing knowledge to make sense of the holistic experience.


• A willingness to hone your research craft and find or sharpen your voice as a practitioner.


• A collaborative and open mindset, willing to learn and grow as the team and practice evolve.


• The ability to receive and provide constructive feedback.


You are:

• A kind individual who builds on the strengths of others and offers support for the collective growth of the team.


• A creative practitioner who is resourceful with time, capabilities and expertise at hand


• A critical thinker who connects the dots across knowledge and context without making assumptions.


• A collaborative practitioner who believes research impact begins upon identifying and engaging active decision-makers around user and business insights.


• A reliable team player who looks out for their growth as much as the wider team.
  
  More than 85,000 businesses across the world have made Sedex their trusted partner in creating a more socially and environmentally sustainable supply chain.


From our platform's unrivalled data insights to our team's expert guidance, Sedex makes it easy for companies to manage, assess and report on sustainability performance.

Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable.

Our Mission is to supply data-driven insight through the most accessible tools and services. We engage with companies and our community to continuously improve their environmental, social, and governance (ESG) outcomes., At Sedex, we are passionate about helping businesses become truly sustainable and ethical across their operations and supply chains. We believe that all people have the right to a safe workplace, where they are treated with respect and paid fair wages, free of harassment and discrimination. We strive to achieve these beliefs through inclusive behaviours that embody our values of being collaborative, responsible, transparent, quality driven and committed to service excellence.

We want everyone to feel they can be themselves and thrive at work - in every country, in everything we do, every day. We are focused on providing a culture characterised by inclusive everyday behaviours built on a foundation of respect and appreciation for diversity in all its forms.