Visitor Experience and Events Team Leader

Shakespeare North Playhouse is seeking four experienced, capable Visitor Experience and Events Team Leaders.

Visitor Experience and Events Team Leaders will be the public face of the Visitor Experience department for the company and are responsible for ensuring that the audience and visitors are constantly placed at the heart of the building.

You will work across all areas of Visitor Experience, including Front of House, Ticketing, Retail, Bar & Kitchen, overseeing all causal staff. VE & Events Team Leaders need to have excellent interpersonal and communication skills, with the ability to think on their feet and deal with difficult situations.

You will report to the Visitor Experience Managers, and the Head of Visitor Experience. There are no direct line management responsibilities, but you will oversee the on-duty casual Visitor Experience team across Front of House, Retail & Ticketing and Catering & Events.